Marketing Tips for Dentists
There are still many dentists trying to come to grips with the idea that advertising may be necessary to compete successfully in the coming decade.
these dentists make their first move into advertising, the usual attempt is analogous
to a 350 pound person trying to walk across egg shells ... without breaking any. They go about it very cautiously. They worry about image ... consumer perception ... patient
backlash ... and probably more than anything, the opinions of their fellow
dentists. For many, it represents a
huge step in the journey of a
For that reason, many of the ads put together for, or by, dentists are of the sterile variety. They look clean, they look professional, they don't risk saying much ... and they seldom work well (unless they're the only dental ads in the paper). These are commonly referred to as "professional-style" ads, and are usually nothing more than an attempt to put the dentist's name in front of a lot of people and hope it gets favorably remembered. These ads usually, in effect, say "this is our name ... this is what we do ... aren't we wonderful ... please remember us."
reality of these types of ads is that they primarily build name-recognition ...
IF (and this is a big IF) ... you're willing to run the ad on a near-daily
basis. Dentists who use them would like to believe that the quality
of the practice, as reflected in the professionalism of the ad, will cause a
rush of prospective patients to the practice.
But it seldom happens. Don't
misunderstand me, these ads can help if you stick with them on a regular basis.
a better, more effective advertising approach to draw quality patients to your
practice. And it doesn't require
the same intense (or expensive) advertising schedule to attract the same number
RESPONSE advertising is designed to get a direct response from interested
prospects ... NOW ... not next month or next year.
It is written and designed in such a way as to first attract the
prospective patient's ATTENTION, then stimulate his/her INTEREST in some aspect
your practice/skills, spark some DESIRE to know more, then prompts the prospect
to take ACTION (pick up the phone and make an appointment, now).
One of the copywriting techniques I use to do this is to present the
reader with a problem/solution scenario ... "If you have this problem and
would like to eliminate it, we have this ideal solution for you.
Please call and talk to us about it."
That's obviously over-simplified, but it gives you an idea of what I
I've often told my dentist clients: My
job, via the ads I create, is very simply to get qualified prospective patients
to pick up the phone, make an appointment, and be willing to let you look in
their mouth ... with the expectation that you can help them.
That's it. That's the
essence of what dental advertising should be about.
that prospect is in your chair and let's you look in his or her mouth, the ad's
job is over. After that, it is your
-- and your staff's -- skill and ability (and the patient's perception of your
practice) that takes over. Advertising
can't convince the patient to agree with your evaluation or to your
recommendations ... it can only get him to your office in a receptive mood.
that make sense?
the way, direct response dental ads can easily be as image-enhancing as the
"professional-style" ads. In
fact, I would suggest that they can be used to enhance your image as a truly
skilled dentist more than the typical professional-style ad.
And, if you're worried about consumer perception, patient backlash, or
image in the community, don't be. If
your ads are tasteful and honest ... you've got nothing to worry about.
Until next issue ...
Free Offer ...
I see there's still discussion among dentists about the fallout (and how to handle) the scathing 2/97 "Reader's Digest" article about dentists. Shortly after that article appeared on newsstands, I was asked by one of my clients to write a piece for his patient newsletter to de-fuse the potential impact of the article on his patients and prospective patients. I did ... and the response from his patients to the piece was truly remarkable and gratifying.
Instead of hurting his practice, the RD article ended up helping him develop an even better relationship with his patients (because of his response via the piece I wrote). If you would like a copy of the response I wrote to the RD article, please e-mail a request to me and a copy will be e-mailed to you ... Free.
It's copyrighted so you can't use it verbatim, but it'll give you some good ideas on how to handle the situation.
Copyright 2006 by Galen Stilson. Reproduction without permission is strictly prohibited.